Shipping

Black Swamp Koi Farms will package each koi with comfort and safety as our top priority. We want to ensure each fish arrives safely to its new owner. We ship Monday through Thursday each week to avoid weekend delays. We do not ship right before a holiday. 

All orders are shipped UPS next-day air and will arrive at your door within 36 hours. Typically, fish arrive the next day between 11 a.m. and 3 p.m. Otherwise, please allow until 5 p.m. for delivery.

Your koi will be prepared for travel and then packed in polyethylene bags with pure oxygen. Our shipping rates vary with the size of the fish and the distance to its destination. Our goal is to provide the best shipping rates possible. All orders must be prepaid. We offer bulk shipping. 
We also offer local delivery for orders of three or more fish.

RETURN/EXCHANGE POLICY

Due to the nature of live koi, we do not accept returns or exchanges. However, if there is an issue with your shipment, such as damage or illness upon arrival, please contact us within two hours of receiving your order. We will work with you to resolve the issue. Please provide photos of the box and the fish if anything with your delivery is not satisfactory. Please call us at 419.889.7434.

Black Swamp Koi Farms will package each Koi with comfort and safety as our top priority. We want to ensure each fish arrives safely to its new owner. We ship fish Monday - Wednesday each week to ensure there are no delays over the weekend. We do not ship right before a holiday. Again, to ensure a safe delivery. All orders are shipped UPS next-day air and will arrive at your door within 36 hours. Typically, fish arrive the next day between 11 a.m. and 3 p.m.

Your fish will be packed in polyethylene bags with pure oxygen. Our shipping rates vary with the size of the fish and the distance to its destination. Our goal is to provide the best shipping rates possible. All orders must be prepaid. We accept all major credit cards (MasterCard, Visa, American Express, and Discover). We offer bulk shipping. The size of the order determines the amount of the discount.